Answer: No. We have to install processes and systems to insure attention to detail. Every stage of the supply chain at Joe T's is full of details and Hope has a sharp eye to note when employees are doing it all right and when she needs to step in with some coaching.

John Solheim, owner of Ping Golf, says that they achieve perfection because they have no quality control department. Every single employee is in charge of quality when the product is in their hands. This makes so much sense that we wonder why everyone doesn't embrace this idea.

Topic for Discussion: What happens to the corporate culture when everyone is responsible for the details?

Answer: At first you might think that if no one is in charge of quality then quality suffers but the opposite is true. A Ping, because every person in the process has the power to stop a golf club and send it back, then everyone is on their toes.

Employees take personal pride in the fact that a golf club will not leave their hands unless it meets the high standards that Ping has become known for in the market place. The entire company is infused with pride and this translates into increased productivity. Making everyone in charge of quality is also a team building strategy. If there was a quality control position, the person with that job might be seen as the cop on the beat who is looking for employees to make mistakes. Employees might even see this person as the enemy, and therefore quality becomes a bad thing not a good thing!

You think about it: What can you do to improve the results you achieve now? How can you turn every employee into a quality control person?