Small Business School
The transcript for this episode
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Overview Transcript Case Study Video
Hope never asked her children to do anything she had not already done herself.
Small Business School
Small Business School
Small Business School
Be The Person Your Children
Want To Work For
Small Business School

HATTIE: (Voiceover) Hope was the baby of five children. She was literally raised in the business. The family lived in the back of the house and took care of customers in front. So you had learned the business from both of your parents.

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Transcript Segments
Small Business School
1. Become An Icon
2. Pay Attention To Details
3. Be The Person Your Children
Want To Work For
4. Treat Suppliers Like Family
5. Develop New Products To
Develop New Leaders
6. Start With Quality Ingredients
7. Find Joy In Every Task
8. Test New Ideas
9. Keep It Simple
10. Make Work Your Recreation

Hope, you know -- you see the papers -- restaurants open and close, open - close, open - close. And I know, from the research, that a restaurant is probably the hardest type business to make successful.

HOPE: That's right.

HATTIE: Why do you think this is working?

HOPE: I think hard work. You just have to just keep working at it and try to make it.

HATTIE: (Voiceover) What two immigrants began more than 60 years ago is now in its third generation as a family owned business. Unidentified Woman: Where's Tyler?

HATTIE: Should we maybe have Hope and Mary sit right here? Unidentified Man #2: Sure.

HATTIE: OK. Hope and Mary. (Voiceover) On the patio we gathered as many of Hope's family members as we could. Hope has seven children; they're all involved in the business. And plans are being made for the fourth generation, Hope's 19 grandchildren. Well, is it always this hard to get people together?

LANNY: Oh, yes. No.

HATTIE: Where is everybody? LANNY: Working.

HATTIE: Everybody's... (Voiceover) Her sister, Mary, is the cashier and her daughter-in-law, Jodi, runs catering.

LANNY: I grew up in the restaurant business from the time I was born. I mean, bassinet was in the kitchen. I mean, I didn't know really much of anything besides a kitchen. I thought that that was, like, everybody's living room, dining room. I mean, you know, I just always grew up in the kitchen and fell in love with it.

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