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The Secrets of Specialty Retail
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Here people explore, discover and ask, "What if?"
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Retail Magic: We turn to a guru of specialty retail, Carol "Orange" Schroeder. With her husband, Dean, they started their business soon after graduating from college. Orange's parents saved money for her to go to college. When she completed her degree at Tufts University in three years, they gave her the money she did not spend for that one year of college and a new business was started.

That was 1975.

Orange Tree Imports is a specialty retail shop in a revitalized business district. Soon after buying the building on Monroe Street, Orange organized a neighborhood business association to do joint marketing and promotion. This group helped to change the orientation of this old shopping district. They refocused it to become a vital area of specialty shops and restaurants drawing people from a wide area beyond the local neighborhood and even Madison.

"A mailing list of your customers is essential and can be one of your store's most-valuable assets if you use it often."
-Carol "Orange" Schroeder
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Key Ideas of this episode
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1. Start Young
2. Use Money to Borrow Money
3. Stay Focused On Your TargetSmall Business School
4. Build A Database
5. Bring In The Hard-to-find
6. Encourage Employees To Take Charge
7. Turn Workforce Planning Upside Down
8. Treat Employees Like Family
9. Transform Your Entire Neighborhood
10. Be A Team Player
11. Create Event-driven Traffic
12. Love People
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Orange has the heart of a merchant.
She is one of this country's specialty shop gurus.
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  • FAMILY BUSINESS: Some say half of all business is family business; those in the know say that two-thirds of all business is family business. How is your family known? What kind of identity do you have? We encourage you to also study some of the other family businesses.
  • AMONG OUR PUBLIC TELEVISION STATIONS:
    SUPPORT THE BEST. If they carry this show, become a member! If you already are, great! If not, and your business is doing well, consider joining your station's Producers' Club (usually $1000). We'll help make it very worthwhile! Just let us know.

    Please note: SmallBusinessSchool does not air on Wisconsin Public Television and for over eight years, they have discouraged our programming. In Wisconsin we are working on alternatives so all you people in the great state of Wisconsin can still watch the show.

    There are many PBS-member stations that are very suspicious of business. Many from among our PBS-friends have tolds Small Business School, "You have succeeded where many have failed."
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