Small Business School
The Case Study Guide
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Test, test, test
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Overview Transcript Case Study Video
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Budget For Marketing

John Wargo suggests that Mike Neary could have grown quicker with a stronger marketing effort.

Topic for Discussion: Should we set aside a certain percentage of our gross sales for marketing and sales efforts?

Answer: John Wargo said we must commit specific dollars to all of the marketing efforts. He believes the amount should be a percentage of your gross sales. And it should be as much as you can afford, not as little as you can get away with. Most small businesses succeed because they sell.

The smart way to use your marketing dollars is to test ideas before you roll them out on a big scale. Test telemarketing, direct mail, community involvement, print and radio ads, a referral and a customer retention program.

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Key Ideas of this episode Small Business School
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1. Be Bold
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2. Make It Perfect
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3. Listen To Customers
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4. Budget For Marketing
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5. Be Visible
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6. Think Like A Customer
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7. Win An Award
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8. Say Yes
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9. Let Others Take Over
10. Teach What Repeats
11. Automate Art
12. Sell A Dream

Continue to test and continue to add money to your selling budget to see if you're getting more than $1 back. John cautions us, "Don't predetermine you're going try to get away with just a couple bucks because your competitor will clean your clock."

As we have said here before, there are eight functions of marketing: (1) creating awareness, (2) building traffic, (3) generating leads, (4) qualifying leads, (5) selling directly, (6) providing service, (7) customer dialogue and (8) building loyalty. You need to be doing all eight! Mike struggled because he was completely dependent upon referrals. This strategy was OK at the beginning when he was tweaking his product and processes, but it was not enough to grow him into prosperity.

You think about it: Are you actively engaged in all eight marketing functions? Where are your weak spots? what can you do to improve?

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