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After years of
running his business nearly alone, today Mike Neary looks around and blinks
to make sure he is really sitting in his own company headquarters.
Topic for
discussion: What was Mike's biggest mistake for years?
Answer: Mike
had low expectations and an unrealistic view of his own abilities. He didn't
realize he was as good as he was and that he truly could attract the kind of
people he has today. Winning the award led to an awakening for him.
Avocent makes a box
to remotely control PCs and servers from 25 feet to 25,000 miles. Its founder,
Remigius Shatas, knew from day one that he could not build a business alone.
He went out early
and recruited his boss, a banker named Steve Thorton. Even with Steve, it took
years of hard work and in 2000 they did $228 million in sales.
Topic for
Discussion: How do you go about the task of letting others take
over?
Answer: Pam
McNair, founder of Gadabout Salon and Spas says we need to delegate with
design. By this she means prepare. Think hard about the job to be delegated and
about the person to whom you will delegate. Using the same analytical skills
she developed as a hairdresser, Pam is able to turn jobs over to people on her
terms who are best suited to the task. Just like she used to make her clients
look good, Pam studies her employees then designs jobs that will make them not
only look good but feel good too.
Topic for
discussion: What is the ultimate delegation task?
Answer:
Putting a succession plan in place which means you eventually replace and fire
yourself. Anne Beiler, founder of Auntie Anne's -- the company that makes the
best pretzel you have ever tasted in your life -- said she wants her company to
out live her. She has acted on her goals by recruiting Sam Beiler and naming
him President of the company.
He is qualified
first because she trusts him. They both used this most important word when
talking about the success they have had at passing the leadership torch. The
inability to place trust in another person is probably the biggest reason
entrepreneurs fail to put a leadership succession plan in place.
Most companies die
with their founder or they die when the founder decides to quit working. Some
would throw these types of companies into a category called "lifestyle
companies." In other words, the company was a vehicle for the founder to live a
certain kind of life. We disagree. Most small businesses would-could-and-should
have a life separate and apart from the founder. If the founder would first
learn to trust, it opens the way so the founder could find people in which to
place that trust. And the business, with all its customers, suppliers, and
employees, should continue to perfect relations, systems, and their
contributions to their community and world. Happily this is the case with Anne.
Before he became
president of Auntie Anne's, Sam spent years in the field. He and his wife
became Auntie Anne's franchise owners in 1989, and then he became an employee
of the corporation working with franchise owners. He was perfectly groomed. You
might wonder about his last name being the same as Anne's. The two are cousins.
The fact that Anne and Sam are related could bring up the seemingly endless
discussion around family-business issues. Our observation of this situation is
that endless communication internally at headquarters and externally to the
franchisees has made the family relation a non-issue. Sam worked his way to the
top. He was not given anything that he did not earn simply because his last
name is Beiler.
You think about
it: When was the last time you delegated a task? Are you happy with the
results? What could you do to improve? What keeps you from passing the torch?
Do you have someone you are training that can move into your place soon? Are
you nervous that if you pass the torch, you won't have anything to do? Do you
think your life might feel empty if you don't have to be in the office
everyday? |