MIKE: Knowing what I know now, I would do it differently.

HATTIE: There are two kinds of small business owners. There are the folks who have done all the different pieces of the task and they know how to do everything; then there's the other type who are strictly business folks who don't know the stages or the craft's steps. So you're a person who's done it all. Do you think that has helped you manage folks because you know their job and you understand it and you've done those jobs before?

MIKE: Yes, in some ways that's a benefit and in other ways that's not a benefit because, like I say, you do think that there's a better way to do it and you could do it better, but you just can't manage all those departments and you just got to let others do the work.