Small Business School
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Ekkwill
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Overview Transcript Case Study Video
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Transcript Segments
Small Business School
1. Brains are more important than bucks
2. Patience pays
3. Innovation differentiates
4. Do what you say you're going to do
5. Win an award
Small Business School
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Small Business School
1
In The Trenches

First, let's go to Florida and meet a man who got started with practically nothing. You think you need money to start a business? This man says you're wrong.

Let's visit him, In the Trenches.

HATTIE: This is a farm. This is a farmer. But the farm is not producing what you might think. This farm is growing the pet of the '90s: tropical fish. You can name your pet, and it will be waiting for you when you come home, but it takes very little commitment to have a fish for a pet, says owner of Ekkwill Waterlife Resources' Tim Hennessy.

Oh, my God! They're eating each other!

(Voiceover) Tim's company is now the world's largest producer of freshwater tropical fish, shipping 120 tons, or more than six million fish, a month to customers around the globe. I asked his partner and brother Mike, how does one ship a fish?

MIKE HENNESSY (Ekkwill Waterlife Resources): ...plastic bags....

HATTIE: Right.

MIKE: ...there's a Styrofoam insert here. We have these high-quality square-bottomed plastic bags in this box, with a certain quantity of water in each.

HATTIE: Is this plain water?

MIKE: This is plain water, and it's clean well water, aged water. What we do is when we're packing out, we transfer the fish from their holding tanks into this water. It is then sealed with commercial oxygen, and then we have a bander or--it looks like a sausage till--there's some clips there--it's like a sausage bander here, and they twist around into a little pretzel and actually seal the bag up. A foam lid goes on top of this, it folds down, gets stapled shut, gets loaded right on the truck and goes to the airport.

HATTIE: (Voiceover) Mike and Tim have a third partner, Sherry, Tim's wife. The three got into raising tropical fish accidentally.

TIM HENNESSY (Ekkwill Waterlife Resources): We started raising tropical fish in the ponds with the shrimp at the same time, and that looked like it was going to be good for us, and we thought there was opportunity in that, but about this time, we were pretty low on funds. We were pretty broke.

HATTIE: These are armor... (Voiceover) If you met Tim at a party, and you asked him what he does, he'd say, `I'm a farmer.' However, don't be fooled. He has a degree in ocean engineering and an MBA, while Sherry has a BS in biology and Mike, a degree in marketing.

In 1981, they bought Ekkwill, which at that time was an aging fish farm fallen on hard times. Lucky for the Hennessys, because they were on hard times, too.

TIM: We paid off all our creditors.

HATTIE: The shrimp business.

TIM: The shrimp business, right. Right. And we put together a bunch of business plans and proposals to different venture capital companies and different investors and that type of thing, a lot of them. I'm talking 12-15 over some period of time.

At this time, Sherry and I were living in a parking lot up in Tampa. Our joint income that year was under $2,400.

What we were able to do -- again, we were pretty broke, and we really didn't have any assets either -- is put together a series of notes. We found a fish farm that was an old tropical fish farm. It wasn't very big, but it was--had a good earnings record, and it was a good small business for this one guy. By this time, we had done lots of business plans and lots of proposals, and we had experience in the aquatic farming industry, and we knew how to raise some kinds of fish, so we were able to put down--he wanted 20 percent down and owner-finance the rest.

Pretty standard deal. So the trouble was how to come up with the 20 percent down...

HATTIE: Yeah, when you're living in a parking lot.

TIM: Right, and then...

HATTIE: What banker's going to give you a loan when you're living in a parking lot?

TIM: And then there's working capital, too, that it takes to get things going. So we were able to put together a series of three debt instruments, three notes, that were secured by assets that came along with the farm that we had not purchased yet, so with a stroke of a pen, we executed all these debt instruments at the same time, and we were able to buy the farm with no cash. So we literally started the business with $5.

HATTIE: (Voiceover) A sea of trophies greets you when you enter the small office. They have been recognized countless times by their own industry because they are focused on innovation and progressive technology. They wrote their own software programs for every aspect of the business. They have introduced new types of fish by using the latest methods of artificial insemination, hybridization and selected breeding.

TIM: These are fertilized fresh fish eggs. So these have been fertilized, and they're incubating in this container.

HATTIE: So there are hundreds of little eggs in these brush...

TIM: Right.

HATTIE: ...fibers.

TIM: This particular type of fish has adhesive eggs, and the eggs cling to these brushes, and then they hatch over a couple-day period. We have people from different areas of the aquaculture industry, but we also have people that have experiences in the pet trade, too. We have people that are real experienced in reproductive physiology for the fish, and there's a lot of real interesting things can be done.

5
Win Awards

HATTIE: (Voiceover) The Hennessys also have won praise from businesspeople: The Greater Tampa Chamber of Commerce Small Business of the Year, the Blue Chip Enterprise Award for the state of Florida, and the Dun & Bradstreet Best Small Business in the USA award have been given to Ekkwill. With over $10 million in sales, today they have 240 acres with 800 production ponds, more than 500,000 square feet of greenhouses and 4,000 aquariums. They sell nearly 1,000 different types of fish and aquarium products.

HATTIE: Now how many employees totally in the operation, because you're responsible for...

MIKE: Right now, we have about 95.

HATTIE: Ninety-five employees. And you're responsible for those people, right?

MIKE: Well, that's what they say.

HATTIE: Sort of. How do you go about finding the people that you have working for you?

MIKE: Well, a lot of it's word of mouth. We have a good package for a small business, to--in terms of a benefit plan, so I think there's a natural gravitation for people to try to go with something that offers some stability, and our company's been able to provide stability and growth over the years.

HATTIE: What kind of advice would you give to people who are starting businesses or running businesses today?

TIM: Well, that's a tough one, because just in nutshell, you know, there's no way I can equip somebody for all of the challenges that they're going face ahead. But things are never what you think they're going to be, you know. It's a Darwinism out there. You're going to have to change and adapt or go the way of the dinosaurs. Our business is in farming, and it, in particular--but I think it's true of a lot of businesses--that to us, if you think of it as a job, you're going to be pretty disappointed. To us, it's a way of life.

HATTIE: Do you work long hours?

MIKE: Not as long as it used to be. Used to be we were, like, seven days a week, 18-20 hours a day. And thank goodness those days are over.

HATTIE: And what are the hard parts?

TIM: Well, there's lots of hard parts. It's hard to say. It's not like there's one hurdle you pass, see? That's the thing about business. Businesspeople always have problems. It's just a matter of what their problems are. Some of them are serious, some of them aren't. But you've got to be a problem solver. That's--you know, people ask me what I learned in engineering school. And really, I learned a lot of technical skills in engineering school, but I think, looking back on it in retrospect, the most valuable skills that I learned was how to solve problems. You're always going to have problems. Anybody in business is always going to have problems.

HATTIE: If we wound the clock back to 1975 and you know what you know now, would you have done this?

TIM: Boy, that's a good question. I'd have to really think about that. I don't know. I don't know. I probably would have. I probably wouldn't have made a lot of the mistakes that we've made. You know, people always say, `If I had to do it all over again, I'd need a lot more money this time.'

Go to the Case Study Guide

HATTIE: (Voiceover) Here's what I learned from Tim, Sherry and Mike. First, you don't have to have money to start a business, but you have to be smart. Second, patience for detail pays off. And third, innovation is what differentiates.


"... the marketplace for virtually all industries has become global. Clearly, the events of the last five years have dramatically opened the export markets for U.S. companies positioned to respond to opportunity."

-Price-Waterhouse-Coopers


HOST: A lot of us small-business people use the phone to make sales. There are legal obligations we need to be aware of, whether we're selling over the phone, through the mail or by electronic billboard. Well, here's our LawTalk expert, John Dolan.

JOHN DOLAN (Legal Consultant): It's interesting, because, you know, technology sometimes advances beyond the law that is intended to govern certain conduct or certain kinds of transactions. March 1st, 1994, supposedly the FTC began to catch up with technology. Here is one of the things that comes up all the time, when you're selling products over the telephone, or in direct response marketing through television, or maybe some of these special PC software programs where they actually make telephone calls for you or fax on demand. When products are sold, there's a general rule that the FTC has applied for a long time. You need to either give a shipping time--that is, four to six weeks you'll see many times on an advertisement--if you don't, then 30 days is the amount of time imposed by law, within which you must ship, or else you can be liable for damages. Well, this applied essentially to things that were advertised, but they really hadn't extended it until March 1st, 1994 to things like electronic billboards, to receiving a fax. And here's the critical thing for small-business people to understand: the 30 days begins to run when you receive the order, not when you process the order, but when you receive it.

HOST: OK, John, but what if I'm a broker, and I'm getting my materials from a supplier, and that supplier doesn't get me the materials within 30 days. Am I liable?

JOHN: The answer is yes. If you don't advertise, either on the electronic billboard or over the telephone or in your space ad, four to six weeks, or eight weeks, and extend the 30-day period beyond what's required by statute, if you are silent as to your shipping time, then 30 days is the requirement. And if your supplier doesn't get to you within 30 days, you are liable. Now that's technical, because, obviously, if you found out your supplier couldn't produce a product, you'd get on the phone and call your customer, and you'd say, `We've got a problem. Is it all right if we take another two weeks?,' or, `Do you want to maintain the order or would you like to cancel the order?' As long as you take remedial action, you're probably going to be OK, but you are stuck with the 30 days no matter what happens with your supplier.


"Some companies are dispensing with proper offices; employees work at home, on the road, or occasionally drop by some all- purpose cubicle to plug in their laptops." -BusinessWeek


Senor Heliodoro Valadez told us in El Paso start with what you know.

In New Orleans, Yvonne LaFleur said follow your dreams.

Steve Day in New Hampshire said stay on top of technology.

In Southern California, Ella Williams said be generous with your customers and your employees.

And both Charlie Woo and the guys of id software said there is no substitute for hard work and long hours.

The Closing of the Show



GO FURTHER: Go to the case study guide (just above in the green box), the overview (or executive summary), the video or the homepage for this episode of the show.




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