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"Everybody had a different idea of what our mission was. How can you all be going in the same direction if you don't know what direction that is, right?" - Jim Schell
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Key Ideas of this episode Small Business School
Small Business School
1. Communicate Your Vision
2. Define Your Business Model
3. Understand Your NumbersSmall Business School
4. Form A Board of Advisors
5. Commit To Quality
6. Use Technology Aggressively
7. Be THE Place To Work
8. Sell, Sell, Sell
9. Be Willing To Evolve
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Small Business School
Communicate Your Vision

People who start a business have more in mind than just making money. For example, Jim Morris started selling art on a t-shirt to raise money for environmental causes and Anne Beiler of Auntie Anne's Pretzels started a business to finance her husband's missionary work. Not every business appears to be cause-oriented on the surface, but, if you look behind the scenes of good companies, you find a mission statement which has to do with service, making people's lives better, etc. We know it is possible for small businesses to be mission driven whereas it is difficult for big companies. Big companies have many layers of leadership between the CEO and the people who actually touch customers. So, being mission-driven is a huge competitive advantage we small business owner have over the big guys. If you don't capitalize on this opportunity, your work is much harder.

Topic for Discussion: Jim Schell spoke of developing a vision and mission statement. What is the difference?

Answer: Having a vision means you can see in your mind's eye what doesn't exist today. The mission is your statement of purpose, the way you are reaching toward the vision. President Kennedy's vision was to put a man on the moon. The mission became to provide science with the tools necessary to make the vision a reality.

The vision you have is the way you want things to be, not the way they are now. This is the primary source of inspiration to small business owners. We are operating today believing that the future will look as it does in our imagination. The old story about the two brick layers explains: One brick layer is asked what he is doing today and he says, "I'm laying brick." Another brick layer is asked the same question and he says, "I'm building a cathedral." The second laborer has the vision, the first does not. If you can only see what is real, you should probably not start a business. What is your vision for your business?

In just one sentence, how would you answer the question, "Why are you in this business?' When people ask me what we do, I say, "we are independent producers who create a television program called SmallBusinessSchool. It airs on most PBS-member stations. Our purpose is to change the way America defines hero and to tell the truth about how business works from the inside out." Our purpose is our mission.

The "why" behind what you do will give you the clues you need to write a mission statement. The "what you want the world to look like" down the road will give you the clues to write a vision statement. Albert Black's mission for starting a business was to create work for the people of his neighborhood. His vision was to see his employees become affluent. Today, when you arrive at the headquarters of his company, you'll see Volvos and BMWs in the parking lot. The reason this is so movtivating is, he grew up in low-income housing and saw what not working does to the souls of people.

You think about it: What is the purpose of your business? What do you want to be able to say you accomplished 20 years from now?

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