Small Business School
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Small Business School  last update: 12-2005  |   go to the homepageSmall Business School
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A Concept Restaurant
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Overview Transcript Case Study Video
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Make Your Marketing Personal
Small Business School

MARC: Times have changed, but there's still certain basic one-on-one human relationships. The first marketing I did for this restaurant--now remember, these are different times; I don't do this anymore.

HATTIE: This was 20 years ago.

MARC: This is a disclaimer. But I would take in my car -- you know the little bottles of whiskey that you get on the planes just about that size bottle of whiskey? And I'd drive around from hotel to hotel and have a drink with the bellman.

HATTIE: Really?

MARC: I'd say, `Look, send me some business,' you know, `and tell them they sent you, you know? So I'd go back the next day, and Bill, the bellman over at the Driscoll, sent somebody and I'd go back, `Bill, have a couple of drinks on me. Thanks a lot. You know, that was great.' That was my first marketing.

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Transcript Segments
Small Business School
1. Become A Local Icon
2. Do What You Know
3. Know What You Are Selling
4. Find A Deep Spiritual Connection
5. Invest In Real Estate
6. Develop Multiple Revenue Streams
7. Make Marketing Fun And Funny
8. Give, Give And Give Again
9. Know The Dishwasher's Name
10. Pay Attention To Details
11. Make Marketing Personal
12. Exploit Your Assets
13. Recharge Your Battery
14. Face Down Problems
   
 
Small Business School

CASHIER: We give these to the hotels. When they send us business, the concierge sends us business, we keep track of it. We go back and reward these people with `deli dollars.'

HATTIE: So the people that send you customers, you give them a nice gift.

CASHIER: Right. And this way they get to come back and enjoy, you know, Katz's, and see what it's like, again, and they send more people.

HATTIE: Great.

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