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What makes this business work so well?
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Overview Transcript Case Study Video
Tony Argis, CPA, affirms the power of teamwork.
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HATTIE: (Voiceover) Tony Argis is a partner in Miami's eighth-largest CPA firm. His company provides accounting services to Navarro Pharmacy, and so he knows the business as well as the personal side to Navarro's. What is it that they're doing that makes them so successful?

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Transcript Segments
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1. Small Business School Do What You Know
2. Do A Lot With A Little
3. Pour Your Earnings Into The Future
4. Speak Your Customer's Language
5. Hire People Who Want To Move Up
6. Inspect What You Expect
7. Change To Meet Demand
8. Increase Profit Margins With Private Labels
9. Enroll The Next Generation In The School of Hard Knocks
10. Put Others Ahead Of Yourself
11. Be A Team Player
12. Develop Core Beliefs
13. Use Technology To Dazzle Customers
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TONY ARGIS: The things that the Navarros do--first of all, their father started their business along with two of the brothers, Jose and Luis. And they all work as a team in the business. They all show up early in the morning. They work hard hours. They all complement each other. Luis might do the purchasing. Jose might run the entire operation. Their wives are also involved. They act as humble as when they started the business back in the early '60s. And that's what makes them excel at what they do.

HATTIE: When they came over in the '60s, others came as well.

TONY: Right.

HATTIE: What is it that that first wave of immigrants had that caused them to be so successful?

TONY: The big reason the 1960 influx of Cubans made them as successful--the cream of the crop of Havana and all of Cuba left. These were people with real good education, developed knowledge in owning their own businesses in Cuba. And they came here. And because they were so prepared educationally, that they were able to succeed and knew the hard work of the Spaniards that had come to Cuba and had been their great-grandparents and taught them...

HATTIE: Yeah, but they didn't have any money when they came.

TONY: They didn't have any money, but they had education. And education gives you the opportunity to develop the knowledge. And that's what they really used, that knowledge, to gain that foothold that they have gained in this city.

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