So the actual customer can call the store, and is prompted by this interactive voice response system and their order gets placed. Refills, new orders. Even the pharmacy assistant can call the doctor for you if you get--if you run out of refills. The same service is offered to the Internet. If through the Internet you actually request a prescription, it basically goes into the same field queue integrated in all the stores. It goes from our main system that holds the Internet application or the Internet program and actually communicates automatically to each particular store where your client profile sits. Or you can actually request to pick up their order at the store level.

HATTIE: OK. Or you can mail it to me, or whatever?

SERGIO: Or we can put it on--or we can put it in the mail for you.

HATTIE (In the Studio) : If you don't have regard, respect, admiration and appreciation for your customers, you'll never build the kind of loyalty we see from the customers of Navarro Pharmacies. I'll see you next time.