What we've found is that for people who are working from a home office, there's a real isolation problem and there's a real `stay in touch and feel where the business is at' issue. And Internet, you know, just using the chat, where you come in in the morning, you turn on your computer, you get into your office, up comes your chat, and on the list of who's in, who's online, bip, up comes somebody. As soon as they come in, I can say, `Hi, Jeff. How are you doing?' `Hi, David. Pretty good.' You know, `What kind of a day did you have yesterday?' You know, `What'd you do last night?' And simply just chat.

MILES: In the six years we've been going, not one person has left the organization, all right? (Voiceover) We have immense stability. People have grown. And we have a family culture in business. It works very well for us because the word that will keep recurring in the things that I talked about is trust. So we have very high levels of trust internally. We have very high levels of trust externally.

HATTIE: Why do you think you've never lost a customer?

MILES: Oh, trust. Utter trust.

HATTIE: But, again, how are you interfacing with that person?

MILES: We serve our customers. We listen to our customers and we meet their needs, whatever level of personal sacrifice that takes from us.

DAVID: You have to be able to envision what could be, and from the basis of your experience and your skill, believe that you could get from A to B. And this manifests in different ways. So for me, if I see a problem, I think there has to be a solution around here, there has to be a solution.