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Last Update: Friday August 18, 2017

Retail, retail, retail. We are always in the season of retail.

Visit one of the most productive pharmacies



Miami: In this city, a destination for new Spanish-speaking Americans, finding somebody who understands you, knows and feels your pain, is a seismic relief. With a profound empathy, this family's business is committed to service and to solving very big problems for their customers.

With an abiding willingness-to-serve, this family's business is one of the most profitable per square foot of any retail store in the USA. When we taped this story there were 12 locations generating $160 million in annual sales and jobs for nearly 600.

So many new medicines are announced every day, it is almost impossible for anyone to keep up. But, those new Americans with a limited command of English, and our elders who are taking multiple medicines, have special challenges.

This family has always been committed to serving their customers. Eighteen-hour days, seven-days-a-week -- whatever it took to get the job done and keep their customers in good health -- these people have done it.
In the process, they have created a first-class business.

Opened in the United States in 1961, the two sons became pharmacists; and today, with 600+ employees, they have become the most productive pharmacy per square foot in the USA and they are a force for good that is helping to reshape Miami as a world-class community.

A classic family business, three generations of compassionate people are involved at every level of the operations.

Go to all the Key Ideas and Videos of this episode...


And, it is constantly changing and small businesses are leading the way.

It is more personal. More instructive. More like your club.

Some of the Big Box Retailers are doing a lot right. Surely Nordstrom redefined customer service for everyone. Yet the small businesses of the world give us texture, personality, uniqueness, and even deeper customer service. Small business can win against the big box because the future of retail is personalization, education, and community. 

In the examples below, you see geniuses at work.*    More about specialty retail..


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There are always four paths to walk and eight steps to climb:

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Start a Business
Homepage: Hope's father, an immigrant from Mexico, started a little restaurant.  Today that restaurant covers an entire city block and is a little part of paradise on earth.  It hasn't been easy.
» Be the person your children want to work for
» Develop new products for new leaders
» All the Key ideas and Video of this episode

Key Question: How do I start a business?"

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Grow a Business
Homepage:  Explore, be entertained, eat exotic food... this is retail Jackalope style where fantasy and reality blend in Santa Fe.

Key Question: What is a path for growth?

Buy a Business
Homepage:  Her car dealership sets new standards. The location was losing money, but she nurtured her little Chevrolet dealership to health. Everybody gasped; her little duckling had become the most beautiful swan in the country! Read Pamela Rodgers' story... how she failed twice and then came back to win.

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Sell a Business
Homepage:  Meet the boarding tribe at Wahoo's Fish Taco's.... surfers, skateboarders, snowboards. In these restaurants people get to know your name!

They also very selectively franchise their business.

Learn all eight possible ways to leave your lover!

Key Question: Who is the best buyer?

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