My Library and Courses
Last Update: Friday August 18, 2017

Texas Nameplate Constantly Raises the Bar of Excellence

Malcolm Baldrige Award Winners... TWICE!

Crownover.jpg

Dallas, Texas: Dale Crownover took Texas Nameplate from being just another print shop to become the first small business to be given the Malcolm Baldrige National Quality Award. You will find their nameplates are on virtually everything. They print those specialized labels that out last the item to which it is attached. And because of quality controls, this group is the international supplier to the world's largest companies.


When he went to Washington to receive the Baldrige, the other two winners, Boeing and Solar Turbines, and all DC bureaucrats listened in awe; this man talked about the essence of quality, family and this nation's charter to achieve and to always do better.

We can all learn from Dale and his people. Yet, they did not stop working at it;  and six years later, they received the award again!
 
You will quickly see that this is an extraordinary work force. When we first taped this episode of the show, nobody including Dale had a college degree and some employees had just received their high school diploma. Notwithstanding, here you learn how they make world-class products and reap plenty of profits.

Oh yes, today, Dale and others have earned a college degree.

Internet Basics: More about Dale's use of the web...

Start Small

2:39 |  Play Now You can start a business on a wing and a prayer and if you start small enough you can shield yourself  from major disappointment or financial loss.

Avoid A 50-50 Partnership

1:19 |  Play Now   Roy Crownover, a founder of Texas Nameplate, explains that shared ownership is not the same as shared leadership. 33-33-33 is OK, but 50-50 is an accident waiting to happen.

Make Room For Just One Boss

2:05 |  Play Now   Dale was smart to step aside when his son, Dale, was ready to lead the company. Employees deserve to know who is in charge. Also seniors have to make room for fresh ideas.

Have A Banker When You Don't Need One

3:13 | Play Now |  Founder of Texas Nameplate, Roy Crownover, talks about how to get banks to work for you.

Establish A Quality Program

4:08 | Play Now | After 50 years, the company had had had settled into a rut. Dale Crownover was encouraged by his customers to get involved in a formal continuous improvement program that changed everything for the better.

Require Every Employee To Be Accountable

2:28 | Play Now |    Every person worth having on your payroll wants to know how they are doing. Good  employees thrive on measurements that show their contribution to the enterprise.

Measure Customer And Employee Satisfaction

3:13 | Play Now |   The people part of every business has two components:  there are customers and there are employees. Knowing how all of these people feel is critical to your success. 

List What Drives Your Business

1:02 | Play Now |    The first small business to win the Malcolm Baldrige Award,  Hattie says that at Texas Nameplate priorities are put in writing and this helps everyone stay focused. 

Use Technology To Track Processes

0:48 | Play Now |   When Roy started Texas Nameplate he could not have imagined the efficiencies that technology has brought to the company.

Be A Good Place To Work

2:34 | Play Now |   Your employees will tell you by their attitudes and their actions if your company is good place to work.   All of the owners we know agree that happy employees are productive.

Prepare For Hard Times

1:33 | Play Now |  The good business owners make running a business look easy but don't be fooled.  It's harder than it looks.   There are always struggles that require cash and determination.