For decades, Dr. Neil Clark Warren was a one-person company. At the time of this story was taped, Dr. Warren had 3 million paying customers because he turned his small idea into a big one.
Greg Forgatch, co-founder of eHarmony, says that people will pay for products or services that they believe will fix a problem. The bigger the problem, the more they will pay.
eHarmony was late to the matchmaking business. This gave them a chance to learn from others and as a result they developed a completely unique product.
Dr. Galen Buckwalter is an academic with plenty of expertise and experience. Founders Dr. Neil Clark Warren and Greg Forgatch recruited him and other big brains to develop the product.
Galen Buckwalter knows that his competitors are adding personality assessment and more in-depth tools for matching to their online offers. This is driving eHarmony to stay on the front edge of research to continuously improve.