Leadership matters and the cost of hiring experience usually pays off. Burton May came from outside the organization while some managers worked their way up.
Dina is part of the third generation and she often finds herself delivering products from the truck of her car when a customer calls in a panic. She learned from her grandparents that service doesn't stop at 5 pm.
In the US, 80% to 90% of businesses are considered to be family owned. Only 30% will survive to the 2nd generation, 12% to the 3rd and just 3% to the 4th generation. More...